Client Success Operations Analyst at NeuroFlow

NeuroFlow is seeking a Client Success Operations Analyst to drive operational excellence within the Client Success function. This role is pivotal in leveraging systems and data to enhance the implementation and overall customer experience. The Client Success Operations Analyst will be responsible for the strategy and execution of critical CS platforms, including RocketLane and Gainsight, transforming them into strategic assets that reduce implementation timelines, improve customer satisfaction, and create scalable processes.

Responsibilities:

• Lead the strategy, configuration, and optimization of the CS tech stack.
• Design and implement dashboards and reporting frameworks.
• Create automated workflows for at-risk implementations.
• Develop standardized approaches for critical implementation milestones.
• Establish and maintain a library of implementation templates and playbooks.
• Implement early warning systems for implementation risks.
• Partner with Product and Marketing teams to streamline the release readiness process.
• Create training materials and enablement sessions for the CS team.
• Develop data-driven insights for Product and Sales.
• Own and report on key CS metrics.
• Identify bottlenecks in the customer journey and lead initiatives to remove friction points.
• Benchmark CS operations against industry standards.

Requirements:

• 4+ years experience in CS Operations, Professional Services, or Implementation Operations.
• Demonstrated experience administering and optimizing CS tools like RocketLane, Gainsight, or similar platforms.
• Strong analytical capabilities with experience turning data into actionable insights.
• Project management experience with a track record of delivering operational improvements.
• Excellent communication skills with the ability to influence cross-functional stakeholders.

NeuroFlow offers:

• Flexible work schedule
• Unlimited PTO
• Physical and mental wellness benefits
• Medical coverage
• Parental leave
• 401K
• Company-sponsored events
• Referral program
• Onsite gym
• Dog friendly office
• Snacks in the office
• Commuter benefits
• Onsite massages