AXS _Contact Center Representative I at AXS

AXS, a subsidiary of AEG, is seeking a Customer Care Representative to join their team in Tempe, AZ. This role involves managing inbound calls, addressing customer inquiries, and resolving complaints while maintaining a professional company image.

Responsibilities:

• Manage large amounts of multi-line inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Handle charge by phone and back-office functions.
• Utilize various systems such as Wiki, Slack, and Five9.
• Adhere to quality assurance standards and soft skills.

Requirements:

• Successful completion of new hire training.
• Two years plus previous experience in a customer support role.
• Strong phone and verbal communication skills.
• Familiarity with CRM and workforce systems.
• Ability to multi-task and manage time effectively.
• High school diploma.

What AXS Offers:

• Opportunities for learning and leveling up through training and education reimbursement.
• Robust benefits include paid holidays, vacation, medical, dental, vision, backup family care and pet insurance.