Senior Manager, SPOC/Collections at Valon

Valon is seeking a Senior Manager, Collections & SPOC to lead and manage the day-to-day operations of the Collections and Single Point of Contact teams. The ideal candidate will ensure effective and compliant management of delinquent loan accounts, drive performance through coaching and analytics, and oversee the SPOC program to support borrowers experiencing financial hardship.

The role involves:

• Leading collections operations across early, mid, and late-stage delinquency.
• Developing and implementing strategies to reduce delinquency and improve recovery rates.
• Overseeing the Single Point of Contact program for borrowers in loss mitigation.
• Ensuring SPOC agents are well-trained and provide compliant support.
• Leading and developing a high-performing team of supervisors and frontline staff.
• Collaborating with various departments to streamline workflows and enhance the borrower experience.

Requirements include:

• Bachelor's degree preferred.
• Advanced subject matter expertise in default servicing, specifically Collections/SPOC.
• 5+ years of default servicing leadership experience, leading Collections and SPOC teams.
• Excellent communication, critical thinking, and logical reasoning abilities.
• Ability to work independently and cross-functionally to solve complex problems.
• 10+ years of mortgage collections/SPOC experience (ideal).

Valon offers:

• Competitive salary with equity and 401k plan.
• Comprehensive medical, dental, & vision benefits.
• Commuter benefits.
• Learning & development opportunities.
• Flexible paid time off and 11 company holidays.
• 12 weeks of fully paid parental leave.