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Sr. Special Products Specialist at Valon

Sr. Special Products Specialist manages complex mortgage servicing requests.
On-Site
United States
Undisclosed salary

The Sr. Special Products Specialist role at Valon is responsible for managing complex mortgage servicing requests related to non-standard and specialty loan scenarios. The role involves processing mortgage amendments, loan recasts, SCRA benefits, ARM adjustments, successor in interest (SII) reviews, and partial lien releases. The ideal candidate will have a strong background in mortgage loan servicing and expertise in navigating complex loan transactions.

Responsibilities:

  • Process Servicemembers Civil Relief Act (SCRA) requests.
  • Handle and coordinate loan recast processes.
  • Review and validate successor in interest requests.
  • Facilitate and process loan assumptions.
  • Manage ARM rate change cycles.
  • Review and update loans when ownership changes occur.
  • Evaluate and process partial release requests.
  • Support post-boarding corrections and validations for specialty loans.
  • Work closely with other teams within Valon.
  • Stay updated on industry regulations and guidelines.
  • Serve as a subject matter expert on specialty loan scenarios.
  • Maintain clean, audit-ready documentation.
  • Identify opportunities for process improvements.
  • Interact with homeowners via inbound & outbound telephone calls, and emails regarding loan status

Requirements:

  • 2-3 years of mortgage servicing experience.
  • In-depth knowledge of servicing guidelines for ARMs, SCRA, partial releases, MERS, and SII.
  • Demonstrated expertise in managing complex loan transactions.
  • Knowledge of loan documentation, terms, and conditions.
  • Exceptional attention to detail and organizational skills.
  • Strong analytical and problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Experience with GSE and government agency servicing guidelines (Fannie Mae, Freddie Mac, FHA, VA).
  • Prior experience handling complex borrower communications or regulatory requests.
  • Proven ability to approach servicing challenges with creativity and innovation.
  • Demonstrated ability to collaborate with cross-functional teams.

What Valon Offers:

  • Competitive salary and 401(k) plan
  • Comprehensive medical, dental, & vision benefits
  • In-office snacks and drinks, and Bagel Fridays
  • Pre-tax deductions for public transportation, rideshare services, and parking expenses
  • Company-wide orientation and other learning & development opportunities
  • 17 days paid time off, sick days, and 11 company holidays
  • 12 weeks off for both birthing and non-birthing parents - fully paid
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Valon

Valon is a technology-driven mortgage servicer committed to empowering homeowners through ease, security, and financial expertise. By leveraging technology and a dedicated team, Valon aims to transform the homeownership experience, offering services to both homeowners and lenders. Focusing on improving the mortgage servicing process, Valon streamlines loan management and provides homeowners with greater control and understanding of their mortgages, while adhering to industry regulations and compliance.