AI & Automation Strategy Internship

Obligo is seeking an AI & Automation Intern to enhance the accuracy and speed of its customer support. The intern will collaborate with Product, R&D, Data, and Customer Operations teams to optimize AI tools, automate quality assurance, and expand AI capabilities. This role involves hands-on design, testing, and implementation of solutions to improve support efficiency and scale service operations.

Responsibilities include:

• Familiarizing with Obligo's product suite and support tools.
• Analyzing customer conversations and processes to identify automation opportunities.
• Designing and implementing improvements to AI tools and workflows.
• Collaborating with cross-functional teams to improve customer classification and data availability.
• Quantifying the impact of new initiatives and creating project plans.
• Documenting solutions and ensuring knowledge transfer.
• Presenting findings and recommendations to leadership.

Requirements:

• Pursuing an MBA or graduate degree in a related field.
• Strong analytical and strategic thinking skills.
• Comfortable with ambiguity and data-driven decision-making.
• Excellent communication skills.
• Experience working with product and engineering teams.
• Comfortable using AI tools, BI platforms, or logic-based systems.
• Self-motivated and proactive with strong time management.
• Able to handle confidential information.
• Ability to work in our NYC office at least two days per week.

Obligo offers:

• Opportunity to improve the accuracy and speed with which Obligo delivers customer support
• Opportunity to work cross-functionally with Product, R&D, Data, and Customer Operations teams