IT Support Technician

Job Description

SKUTOPIA, a fast-growing Australian Technology Driven third party logistics Company (3PL), is seeking an IT Support Technician. The successful candidate will provide technical assistance to internal employees, members in the co-working space, and ensure tech equipment is operating within the robotic fulfillment center.

The role involves:

• Providing first-line technical support via a ticketing system.
• Assisting users with hardware, software, and network issues.
• Supporting users in accessing corporate email and collaboration tools.
• Providing AV support for on-site meeting rooms and internal events.
• Managing user onboarding/offboarding processes.
• Performing system administration tasks.
• Managing assets, devices, and passwords.
• Creating application training documentation.
• Documenting support interactions and contributing to the knowledge base.
• Escalating complex issues to external support.

Requirements:

• Good understanding of computer hardware, software, operating systems, and network fundamentals.
• Familiarity with Google Workspace, Slack, Jumpcloud and Cisco Meraki is a bonus.
• Strong problem-solving and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Proficiency in documenting support interactions.
• Commitment to providing high-quality support services.

SKUTOPIA offers:

• Opportunity to be an important pillar of a rapidly growing startup.
• A challenging role with plenty of breadth and variety.
• A supportive team environment.