Forward Deployed Engineer (AI Agent)

Job Description

Cresta is seeking a Forward Deployed Engineer (FDE) to join its AI Agent team. This role involves building and deploying AI agent solutions to address real-world business challenges. The FDE will collaborate closely with customers, software engineers, and machine learning engineers to ensure successful AI Agent deployments and contribute to the continuous improvement of Cresta's core AI platform.

Responsibilities:

• Develop, configure, and deploy AI agents using Cresta’s AI platform and tools.
• Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery.
• Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage.
• Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in software development, AI/ML engineering, or system integration.
• Proficiency in Python and Golang, with the ability to write clean, efficient code.
• Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
• Excellent communication and project management skills.
• A customer-centric approach paired with a proactive and solution-oriented mindset.

Cresta offers:

• Flexible vacation time
• Paid parental leave
• Monthly Gym & Phone allowance
• Work from home office stipend