Senior Software Engineer II

Job Description

Talkdesk is seeking a Senior Software Engineer II to join their team in Bengaluru. The ideal candidate will play a key role in leading the technical strategy, translating product requirements to architecture, designing and implementing highly reliable and feature-rich services, establishing engineering practices and culture, and mentoring engineers on the team.

The Senior Software Engineer II will report to an Engineering leader and work in a hybrid work environment.

Responsibilities:

• Lead the development of complex SaaS Voice and Outbound dialing services.
• Be an evangelist for end-to-end ownership of microservices by engineering teams, and DevOps culture.
• Work closely with cross-functional teams, including Product Management, Architects, SRE, Platform to ensure that all aspects of architecture, design, and dependencies are aligned.
• Actively participate in prioritization and backlog grooming, design and code reviews.
• Identify, prioritize, and propose execution timelines to reduce technical debt.
• Provide technical guidance and leadership to other engineers and technical staff.
• Participate in the design and development of new products and systems.
• Resolve production incidents when required.
• Conduct research and stay up-to-date with industry trends and emerging technologies.
• Ensure that all engineering work is completed in compliance with industry regulations and standards.
• Develop and maintain relationships with key stakeholders, including customers and partners.

Requirements:

• Bachelor's or Master’s degree in Computer Science or a related field.
• 8-12+ years of experience architecting and implementing highly-available, reliable, secure SaaS applications.
• Expertise in Microservices based architecture, AWS, Java, Data streaming technologies, Databases, APIs, Messaging queues, Caches, CI/CD, Telemetry.
• Expertise with cloud telephony, UCaaS, CCaaS, SIP, SBC, integration with CPaaS providers.
• Experience in developing complex systems, with a strong understanding of system architecture and design principles.
• Excellent problem-solving and analytical skills.
• Strong communication skills.
• Experience working with a variety of SaaS engineering tools and software.
• Pragmatic approach to balance long-term objectives with short-term needs.
• Strong understanding of industry regulations and standards.