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Job Description
Tebra is seeking a Director of Knowledge and Enablement to lead the knowledge center and enablement initiatives for both internal Customer Success employees and Tebra customers. This role, within the CS Operations team, will involve leading a team of trainers, instructional designers, and content writers to foster a dynamic learning environment. The primary goal is to gather and disseminate knowledge through the customer portal, champion customer learning, and ensure Tebra employees are proficient in their roles.
The role involves:
- Developing and executing a strategic vision for Knowledge and Enablement.
- Establishing a cadence for updating materials.
- Setting up systems to measure training effectiveness.
- Partnering with the customer success organization.
- Implementing a training framework for employee onboarding and product releases.
- Creating content to educate customers.
- Leading the growth of the Knowledge Centered Service (KCS) strategy.
- Administering training technologies.
Requirements include:
- 10+ years of leadership experience in Learning and Enablement, Knowledge Management, and/or Customer Success Operations.
- Creative and innovative thinking with a proactive approach to problem-solving.
- Experience supporting teams through transformation and growing talent.
- Strong leadership skills and the ability to influence stakeholders.
- Experience in developing effective learning solutions.
- Business experience in SaaS; healthcare or SEO experience is desirable.
Tebra offers:
- Remote work opportunity.
