Manager - Key Account Management

Job Description

aCommerce is seeking a Key Account Manager in the Philippines. The Key Account Manager will act as an extension of clients' businesses, managing and executing e-commerce strategies in social commerce. This role involves developing and executing promotional and marketing campaigns, ensuring smooth day-to-day operations, and serving as the primary point of contact for clients.

The Key Account Manager will collaborate with internal departments to deliver best-in-class service, stay informed on industry trends, and provide valuable insights to clients.

Responsibilities:

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time
• Maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.
• Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.
• Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
• Support the Brand management team to ensure smooth day to day operations
• Build strong rapport with clients that include managing relationships with internal and external stakeholder
• Responsible for client relationship and retain client satisfaction
• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Present analysis and recommendations to key stakeholders both client-side and internally
• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Requirements:

• Minimum two (2) years of working experience in an e-commerce company, internet start-up, or international brand (e.g., FMCG, retailer, or consulting industries).
• Previous experience in social commerce, online media, or marketing is a strong plus.
• Good knowledge of Excel, PowerPoint, and the ability to quickly adapt to new software and tools.
• Superior communication skills in English, both written and oral.
• Proactive with a problem-solving attitude.
• Strong commercial and client-facing abilities.
• Demonstrated ability to exceed client expectations.
• Entrepreneurial spirit, not afraid of risks and challenges.
• Analytical, data-driven mindset, and detail-oriented.
• Successful record of communicating and engaging cross-functional teams.
• Ability to lead projects and coach/train specialists.