Customer Success Manager | US

Job Description

SPARETECH is seeking a Customer Success Manager to join their expanding U.S. team in Chicago. The Customer Success Manager will play a crucial role in ensuring clients fully utilize SPARETECH's software, from initial demonstrations to ongoing support. This individual will lead clients through onboarding, facilitate their success with the platform, and cultivate lasting relationships that benefit both the client and SPARETECH.

Role Involves:

• Guiding clients through the onboarding process and software configuration.
• Monitoring client engagement and resolving issues.
• Identifying opportunities for renewals and upsells.
• Building strong relationships with key client stakeholders.
• Collaborating with Account Executives to align software solutions with client challenges.

Requirements:

• 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales.
• Proven ability to build product knowledge and drive customer satisfaction.
• Strong problem-solving skills and experience managing multiple stakeholders.
• A self-starter mentality and passion for technology.

What SPARETECH Offers:

• 20 days of vacation, plus public holidays.
• Paid parental leave for up to 8 weeks.
• Hybrid work model (two days a week in the Chicago office).
• An annual training budget of $1,000.
• Competitive salary and stock options program.