Customer Experience and Product Operations Specialist

Job Description

HoYoverse is seeking a Customer Experience and Product Operations Specialist to enhance the end-to-end customer journey. The ideal candidate will operate across functions, providing structure and driving initiatives to improve customer experience at scale.He/She will be responsible for:

• Optimizing customer support workflows, systems, and tools.
• Collaborating with product, operations, and customer-facing teams.
• Leading initiatives involving automation and AI in the CX space.
• Owning key operational projects from start to finish.
• Advocating for the customer internally.

The ideal candidate should possess:

• 5+ years of experience in customer experience, operations, or related functions.
• A proven track record of improving service operations.
• Strong project management skills.
• Exposure to AI-based support tools and automation.
• High learning agility and adaptability.
• Background in tech, e-commerce, or gaming (preferred).

HoYoverse offers:

• A key role in creating immersive virtual world experiences.