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Lead Machine Learning Scientist at Monzo

Lead Machine Learning Scientist role at Monzo in London.
Remote
Hybrid
On-Site
United Kingdom
USD 142,536 - 181,410
GBP 110,000 - 140,000
Monzo is seeking a Lead Machine Learning Scientist to join their Operations team. This role is pivotal in leveraging machine learning techniques to enhance customer support experiences. The Lead Machine Learning Scientist will be responsible for transforming customer service by using state-of-the-art machine learning techniques, including LLMs, to understand customer problems, developing human-in-the-loop systems, and improving the efficiency of customer support.

This role involves:
  • Understanding customer problems and support needs.
  • Routing customers to the appropriate support staff.
  • Automating customer support through autonomous agents.
  • Assisting customer support with decision-making and pattern detection.


Monzo is looking for someone who has:
  • A track record of leading the technical work of a team in the development and deployment of advanced Machine Learning models.
  • Experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production.
  • Extensive experience writing production Python code and a strong command of SQL.
  • Comfort using Python and SQL, and keen to learn Go lang.


Monzo offers:
  • Relocation assistance to the UK.
  • Visa sponsorship.
  • Flexible working hours.
  • £1,000 learning budget each year.
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Monzo

Monzo is a UK-based online bank committed to making money work for everyone, challenging traditional banking with innovative features and customer-centric services. Known for its distinctive hot coral cards and early salary access, Monzo emphasizes financial education and customer support. The company values solving problems and improving lives through its services, fostering a culture of diversity and inclusion. Monzo operates with flexible working arrangements and promotes a supportive environment for its employees.