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Job Description
SevenRooms is seeking a Technical Support Representative to join their EMEA team in London. This role involves working directly with hospitality operators globally to resolve technical issues, provide product training, and develop strategies to enhance customer ROI. The ideal candidate will be empathetic, possess integrity, and have a strong desire for growth, with a focus on ensuring client satisfaction. This role reports to the Manager, Customer Support.
What This Role Involves:
- Resolving customer queries via email and phone efficiently.
- Providing strategic support to help customers maximize their return on investment.
- Maintaining comprehensive knowledge of the SevenRooms platform.
- Documenting problem resolution steps.
- Prioritizing issues based on customer impact.
- Utilizing internal and external systems to log data and track functions.
Requirements:
- 1+ years in a customer-facing support or strategic account management role (B2B, SaaS, or hospitality preferred).
- Familiarity with Zendesk, Jira, Salesforce, or similar platforms.
- Outstanding written and oral communication skills.
- Highly collaborative with a positive attitude.
- Comfortable in a fast-paced startup environment.
- Proven track record in building client relationships.
- Strong analytical and problem-solving abilities.
- Technical aptitude and understanding of the hospitality software industry.
What SevenRooms Offers:
- A fresh start with a flexible and independent working schedule.
- Equitable compensation based on external market data.
- Equity for all employees.
- Comprehensive benefits package including private medical coverage, life insurance, and income protection.
- Employee programs and recognition, including a monthly stipend and quarterly dining credit.
- Opportunities for training and professional development.
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