Bilingual Customer Success Manager (Spanish & English)

Job Description

Eventbrite is seeking a Bilingual Customer Success Manager to join their Customer Success team. This role is pivotal in ensuring large and complex customers achieve maximum ROI from the Eventbrite platform. The Customer Success Manager will be responsible for implementing a high-quality delivery model that maximizes engagement, retention, and revenue.

The ideal candidate will have a proven track record in strategic planning, a deep understanding of the ticketing and/or events industry, and strong analytical and communication skills. They will work closely with the Senior Leadership Team to provide strategic insights and identify growth opportunities.

Role involves:

• Managing the success and health of large and complex Event Creators.
• Providing strategic advice to Creators on leveraging the Eventbrite platform.
• Advocating for Creators within Eventbrite.
• Delivering training and information to help Creators maximize platform use.
• Monitoring Creator performance and feature adoption.
• Tracking and reporting on KPIs and customer satisfaction.
• Identifying customer requirements and leading outreach campaigns for retention and growth.
• Staying informed about industry trends and best practices.

Requirements:

• At least 6 years of professional experience, with 4+ years in Customer Success/Account Management.
• Exceptional communication and relationship-building skills.
• Experience owning customer outcomes with a SaaS product.
• Strong organizational skills and ability to manage multiple high-priority projects.
• Excellent communication skills (verbal and written).
• Proficiency in Spanish.

Eventbrite offers:

• Comprehensive benefits and a wellness package.
• Support in a remote environment.
• Wellness allowance.
• Carrot family planning benefit.
• Origin Financial Planning service.
• Modern Health and BriteBreaks.