Senior Manager, Customer Operations

Job Description

Forma.ai, a Series B startup revolutionizing sales compensation, is seeking a Senior Manager, Customer Operations. The Customer Operations team collaborates with clients to implement product features, manage the platform's operations, and optimize sales performance management processes.This role involves:

• Implementing new platform features for customers
• Managing and optimizing client processes
• Leading onboarding activities, including requirements gathering and data analysis
• Building automated workflows and reporting capabilities
• Supporting design projects and interacting with customer stakeholders
• Hiring and coaching a team of Analysts, Associates, and Managers
• Acting as the main point of contact for senior customer stakeholders
• Articulating customer feedback and supporting product development

The ideal candidate should have:

• Education or Background in Engineering, Commerce, Mathematics and/or Statistics
• +6 years of working experience
• Experience with large datasets (SQL) and understanding of databases
• Strength in Excel for data profiling and aggregation
• Understanding of data architecture and process flows
• Analytical problem-solving, organizational, and project management skills
• Ability to take ownership in a fast-paced environment
• Understanding of analytical and presentation tools

Forma.ai offers:

• Opportunity to work with a growing company
• A collaborative and supportive work environment
• A chance to impact sales intelligence and business strategy