客户服务专员 (Client Services Representative)

Job Description

Interactive Brokers is seeking a Client Service Representative to join their team in Shanghai. The successful candidate will act as a liaison between Interactive Brokers and its retail and professional clients, providing exceptional client service. This role involves managing and resolving a wide range of client issues through various channels, ensuring client satisfaction while adhering to company policies and procedures.

Responsibilities:

• Responding to inquiries, concerns, and complaints via telephone, e-mail, and online chat.
• Identifying, analyzing, and escalating complex issues.
• Providing high-value experience by identifying client needs.

Requirements:

• University degree (Bachelor's) and above.
• Fluency in both Mandarin and English (oral and written).
• Excellent analytical skills.
• A good understanding of financial markets.

What Interactive Brokers offers:

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist, and inpatient
• Competitive package of Annual Leave
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting