Senior Technical Support- Windows (L2)

Job Description

Interactive Brokers is seeking a Senior Technical Support specialist to join their team in Hong Kong. This role focuses on Level 2 End User and Windows system support, with a strong emphasis on Desktop Virtualization. The ideal candidate will maintain, troubleshoot, and support VMware VDI systems and Windows Desktops, while also assisting senior team members with VMware Windows Server Infrastructure.

• Providing 1st and 2nd level End User Computing (EUC) support.
• Handling application installations and support for regional employees.
• Participating in Root Cause Analysis (RCA) for VMware & Windows problems.

Requirements:

• 3-5 years of knowledge of Windows Server 2012 – 2019 operating systems.
• 5-10 years of experience supporting Windows Desktop/Server Operating Systems.
• 3-5 years of experience implementing and maintaining Windows Desktop / VDI Image.
• 3-5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.
• 5-10 years of experience working with Dell Desktop line of hardware.
• 3-5 years of working knowledge of HP server hardware.
• 3-5 years of experience with Office 365 user management.
• Understanding of TCP/IP, Subnetting, Routing and SMTP concepts.
• Strong Client service and professional client-facing skills.
• Excellent verbal and written communication skills.
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines.
• Ability to work autonomously and as part of a global Windows team.
• A minimum of 5-10 years of experience in a global financial organization.

The role offers:

• Competitive Salary, annual performance-based bonus and stock grant.
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient.
• Competitive package of Annual Leave.
• Daily lunch is ordered in-house with a fully stocked kitchen.
• Modern offices with multi-monitor setups.
• Great work-life balance.
• Opportunities for career progression and job scope expansion in a global company with a growing local presence.