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Job Description
Interactive Brokers is seeking a Technical Operations Specialist (TOPS) to join their new team in Mumbai. This role is part of the Global Technical Operations team and will operate on a "follow the sun" model, covering global locations. The ideal candidate will be passionate about technology and eager to contribute to the monitoring, maintenance, and support of Interactive Brokers' software and systems.
The Technical Operations Specialist will work under the direction of industry experts to resolve complex issues with technology, hardware, and software components.
Responsibilities include:
- Monitoring various aspects of the Interactive Brokers global brokerage system in real time.
- Analyzing, troubleshooting, escalating, and resolving brokerage system operational issues.
- Participating in Post-Incident review in collaboration with architecture and infrastructure teams.
- Providing 2nd-level technical support to internal teams.
- Monitoring Batch Job Scheduler and troubleshooting failed or delayed jobs.
- Analyzing existing business workflows and participating in developing new monitoring tools and automated process monitoring.
- Acting as the primary escalation point for all brokerage system technical issues.
Requirements:
- Strong communication skills, with English as the primary language.
- A Bachelor's or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
The role offers:
- Competitive salary package.
- Performance-based annual bonus (cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company-paid snacks.
- Hardship/shift allowance with company-provided pickup & drop facility.
- Attractive employee referral bonus.
- Frequent company-sponsored team-building events and outings.
