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Director of Engineering, Customer Operations at Monzo

Director of Engineering leading customer support at Monzo.
Remote
Hybrid
On-Site
United Kingdom
Undisclosed salary

Monzo is seeking a Director of Engineering for Customer Operations to lead a growing organization of approximately 50 engineers. This role is central to Monzo's mission of providing exceptional customer support and solving problems for users. The Director will oversee teams building full-stack solutions, from AI-powered decision-making to customer-facing tools and agent UIs. The role involves strategic leadership, technical expertise, and collaboration with various teams, including Data, Product, and Design.

The Director will play a crucial role in ensuring Monzo's customer operations are efficient, effective, and aligned with the company's overall goals. The role can be based in London and is suitable for candidates seeking hybrid or remote work within the UK.

Role involves:
  • Leading an engineering organization of ~50 individuals, with plans for growth.
  • Building and maintaining customer support tools and UIs.
  • Collaborating with Data, Product, and Design teams.
  • Understanding key metrics and driving team success.
Requirements:
  • Experience leading an organization of at least 50 individuals, including managing Engineering Leaders.
  • Ability to build trust, empower teams, and foster high performance.
  • Comfort operating at a high level with partners in Data, Product, and Design.
  • Effective communication and collaboration skills with diverse teams.
  • Passion for understanding the business and products deeply.
Offers:
  • Base salary dependent on experience.
  • Stock options.
  • Benefits.
  • Relocation assistance to the UK.
  • Visa sponsorship.
  • Flexible working hours.
  • Learning budget of £1,000 per year.
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Monzo

Monzo is a UK-based online bank committed to making money work for everyone, challenging traditional banking with innovative features and customer-centric services. Known for its distinctive hot coral cards and early salary access, Monzo emphasizes financial education and customer support. The company values solving problems and improving lives through its services, fostering a culture of diversity and inclusion. Monzo operates with flexible working arrangements and promotes a supportive environment for its employees.