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Job Description
Verkada is seeking a Bilingual Technical Support Engineer to join their expanding EMEA team in London. This role involves supporting enterprise customers with Verkada's cloud-managed building security products. The engineer will work both independently and collaboratively to resolve technical issues and advise customers on the platform, acting as a bridge between customers, Engineering, and Product Management.
Responsibilities:
- Full-stack troubleshooting of the entire Verkada platform
- Provide best practice design, installation, and configuration expertise
- Communicate technical matters to customers
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams
- Write technical knowledge base articles and whitepapers
- Stay up to date on the latest products and industry technologies
- Build tools and processes that will scale
Requirements:
- Bilingual in French and English
- Bachelor's or Master's degree in a related technical discipline
- 1+ years of experience in a technical support engineering or IT role
- Strong understanding of network fundamentals
- Experience with Linux, APIs, Python, or other coding languages is a plus
- Excellent customer service skills
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus
Verkada offers:
- Generous medical, vision, & dental insurance coverage
- Fertility benefits
- Fitness/wellness allowance
- Monthly commuter benefits
- Kitchen filled with drinks and snacks & daily food allowance when working from the office
