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Job Description
Monzo is seeking a Principal Product Manager in Operations to spearhead high-impact initiatives, leveraging technologies like ML and LLMs to elevate Monzo's customer support. As a key member of the product team, the candidate will set a high standard for impact and execution, aligning stakeholders and coordinating cross-functional teams. The role involves close collaboration with directors in Product, Engineering, Data, and Design to shape Monzo’s product strategy for Customer Support and drive innovation.
Role involves:
- Leading high-impact initiatives using technologies such as ML and LLMs.
- Enhancing Monzo’s award-winning customer support.
- Setting a high bar for impact and execution.
- Complex stakeholder alignment and coordination across multiple cross-functional teams.
- Shaping Monzo’s product strategy for Customer Support and drive innovation within the team.
Requirements:
- 5-10 years of experience successfully launching complex, high-impact products.
- Experience in online or mobile product management.
- Experience leading zero-to-one product launches.
- Thriving in a cross-functional environment.
- High attention to detail and user-centric design.
- Data-driven and analytical skills.
- Effective communication and persuasion skills.
- Relentless pursuit of improvements.
- Systematic problem-solving skills.
- Effective prioritization skills.
- Sound decision-making in ambiguity.
- Creativity and fresh ideas.
- Inspiration and motivation skills.
- Ability to build trust quickly.
- Excitement for Monzo’s mission in personal finance.
Monzo offers:
- £120,000 to £160,000 depending on experience.
- Stock options & benefits.
- Relocation assistance to the UK.
- Visa sponsorship.
- Flexible working hours.
- Learning budget of £1,000 a year.
