Machine Learning Engineer - Chat

Job Description

Cleo is seeking a Machine Learning Engineer to join their team in London. Cleo is a fast-growing fintech company focused on improving people's financial health. The Machine Learning Engineer will be responsible for building novel solutions to real-world problems, such as creating chatbots, classifiers, and optimizing transactions.

Role Involves:

• Designing and implementing AI agents to analyze and extract insights from users’ transactional data.
• Developing models to interpret transactional data, enhancing the understanding of users’ finances.
• Creating contextual intent classifiers to understand user conversations with Cleo, enabling tailored and accurate platform responses.
• Engineering ML models to identify and deliver relevant actions to users within Cleo, ensuring a seamless, context-aware conversational experience.
• Building models to evaluate risk in customer interactions with bank transaction features and user activities.
• Developing optimisation models to improve payment success rates for customers while minimising business costs, tackling this as a two-sided optimisation challenge.

Requirements:

• 3+ years of experience in data science, machine learning engineering, or related roles
• Excellent knowledge of both Data Science (Python, SQL) and production tools
• Strong ability to communicate findings to non-technical stakeholders
• Experience deploying machine learning models into production; familiarity with Docker containers and container orchestration tools is a plus
• Experience building chat products
• A deep understanding of probability and statistics fundamentals
• Big picture thinking to correctly diagnose problems and productionising research
• Top tier communication skills, to be able to partner with Product and Commercial Leaders
• Industry-leading contributions to your field, communicated through conferences, blogs, talks, or open-source projects

What Cleo Offers:

• A competitive compensation package (base + equity) with bi-annual reviews
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility.
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• Online mental health support via Spill
• Workplace Nursery Scheme