Head of Banking Partnerships & Operations (12 month FTC)

Job Description

Cleo, a fast-growing unicorn, is seeking a Head of Banking Partnerships and Operations for a 12-month fixed-term contract. This role is crucial for scaling Cleo's card, direct deposit, and savings programs. The Head of Banking Partnerships and Operations will report to the CFO.

Responsibilities:

• Leading a team of 4 direct reports supporting banking partners.
• Overseeing credit card and banking operational excellence, including audits and quality assurance.
• Managing relationships with external banking partners.
• Ensuring seamless information flow between product teams and banking partners.
• Overseeing credit operations, including disputes and complaint management.
• Leading the Head of Financial Operations, overseeing payment flows and reconciliation.

Requirements:

• Experience in partnerships, operations, or with third-party banking providers.
• 8+ years of experience within a financial technology company or sector.
• Experience leading teams of 5+ people.
• Participation in a senior leadership function.
• Analytical mind and ability to identify root-cause issues.
• Ability to distill complex issues into structured frameworks.

What Cleo Offers:

• Competitive compensation package (base + equity).
• Clear progression plan.
• Flexibility and a globally distributed team.
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo