Innovation Lead - Consumer

Job Description

Cleo is seeking an Innovation Lead to drive its diversification strategy and discover high-impact New Bets. The Innovation Lead will be at the forefront of redefining Cleo's product offering and expanding its reach into new experiences and customer behaviors. This role involves generating and validating bold, unconventional ideas, fostering a culture of experimentation, and influencing consumer behavior through AI and product design.

• Developing a deep understanding of user problems and the competitive landscape.
• Running ideation and brainstorming sessions.
• Collaborating with cross-functional partners.
• Mapping key assumptions and coordinating testing plans.
• Building data-informed cases for investment.
• Challenging conventional thinking and surfacing bold ideas.
• Uncovering opportunities through research and market analysis.
• Prototyping new ideas that tap into social dynamics and personalization.

• A proven track record of originating and developing breakthrough consumer product ideas.
• Exceptional communication and storytelling skills.
• A mix of creative instinct and rigorous problem-solving.
• Deep experience in consumer-facing apps (B2C).
• Curiosity and fluency in emerging technologies, particularly AI.
• Familiarity with customer research, market analysis, and rapid validation methods.

• A competitive compensation package (base + equity).
• A clear progression plan.
• Flexibility and a hybrid-first work environment.
• 25 days annual leave + public holidays.
• 6% employer-matched pension in the UK.
• Private Medical Insurance, dental cover, and life assurance.
• Enhanced parental leave and a 1-month paid sabbatical after 4 years.
• Regular socials and activities.
• Paid OpenAI subscription and online mental health support.