Enterprise Premium Support Agent, EMEA

Job Description

Notion is seeking an Enterprise Premium Support Agent to join their team in Dublin, Ireland. In this role, the candidate will provide high-touch, technical, and strategic support to Notion's largest enterprise customers. They will collaborate with internal teams to resolve complex technical issues and drive long-term customer success. The ideal candidate will help shape and refine support systems and processes, ensuring they scale as the customer base grows. They will also play a pivotal role in strategic technical account management, helping customers maximize their value from Notion while ensuring alignment with business goals.What this role involves:

• Providing white-glove, dedicated account support to enterprise customers.
• Partnering with Sales, Customer Success, and Professional Services teams.
• Leading the troubleshooting and resolution of advanced technical issues.
• Acting as a bridge between customers and Notion’s engineering team.
• Collaborating cross-functionally to develop proactive solutions.
• Creating, refining, and scaling support processes.
• Collaborating on the creation and maintenance of knowledge libraries and documentation.
• Engaging in regular check-ins with enterprise customers.

Requirements:

• 10+ years of experience in B2B customer-facing technical roles.
• Deep understanding of customer lifecycle management and technical success strategies.
• Adept at working cross-functionally with stakeholders.
• Extensive experience with REST APIs, log analysis, and advanced troubleshooting techniques.
• Proven track record of working under pressure and managing escalations.
• Strong communication skills.
• Strategic mindset.

What Notion offers:

• Opportunity to work with a diverse and creative company.
• Chance to make software toolmaking ubiquitous.