Customer Success Manager, EMEA

Job Description

Notion is seeking a Customer Success Manager, EMEA, to join their team in Dublin, Ireland. The Customer Success Manager will drive adoption, retention, and expansion for Notion, a product focused on enabling users to tailor their software to solve problems. This role involves working with customers deploying Notion across their companies, serving as a trusted advisor and product expert, and helping to build the foundations of Customer Success at Notion. The ideal candidate will meaningfully shape the future product by providing customer insights to the product team.

• Drive adoption, retention, and expansion of Notion
• Serve as a trusted advisor and product expert
• Host training, onboarding, and working sessions
• Help build the foundations of Customer Success at Notion
• Shape the future product with customer insights

• 3+ years of Customer Success experience at a fast-growing software company
• Adaptability to a rapidly changing business and industry
• Growth mindset and views setbacks as learning opportunities
• Strong intrinsic motivation to be a top performer
• Ability to empathize and see situations from different perspectives
• Motivation to help others succeed and grow
• Love getting to know new people and helping them solve business problems

• Opportunity to work on a product people love
• Chance to shape the future of Customer Success at Notion
• Opportunity to elevate skills by tackling impactful challenges
• Work with a diverse and creative team