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Job Description
GitLab is seeking an Associate Support Engineer to join their Engineering department. This role is remote and based in the EMEA region. The Associate Support Engineer will interact with customers daily, addressing complex issues within GitLab environments. They will also collaborate with various teams, including Product, Development, and Infrastructure, to improve the product and resolve bugs. GitLab embraces AI and encourages team members to incorporate it into their workflows.
Role Involves:
- Supporting Self-managed and GitLab.com customers via tickets, merge requests, email, and video conferencing.
- Collaborating with Product, Development, Infrastructure, Customer Success, and Sales Teams.
- Creating and updating documentation.
- Participating in on-call rotations for emergency support.
Requirements:
- Experience in managing customer-facing cases.
- Basic Linux systems knowledge.
- Basic familiarity with scripting languages (Ruby or Bash preferred).
- Basic understanding of Git.
- Ability to communicate technical topics to customers and coworkers.
GitLab offers:
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
