Product Manager, Utilization

Job Description

GitLab is seeking a Product Manager to join its Utilization team. This team is responsible for managing essential components that power GitLab's service delivery, including consumables management, usage reporting, and usage notifications across GitLab SaaS, GitLab self-managed, and internal tooling. The Product Manager will drive product strategy for monetization initiatives, focusing on seat assignment models and usage billing. They will collaborate with engineering teams to ensure customers have accurate transparency into their usage while building scalable solutions that support GitLab's growing platform.What this role involves:

• Driving product strategy and execution for key monetization initiatives.
• Partnering with engineering, UX, sales, finance, and customer success to define and prioritize product requirements.
• Leading cross-functional collaboration to solve complex challenges in subscription management and usage-based pricing.
• Developing and executing the product roadmap for seat management and consumables utilization features.
• Creating clear, detailed product specifications and user stories.
• Analyzing customer feedback and usage data to inform product decisions.
• Measuring the impact of monetization features on customer satisfaction, retention, and revenue.
• Advocating for customer needs in balancing billing transparency with business requirements.
• Authoring and tracking progress on quarterly objectives related to utilization and monetization.
• Collaborating with Sales and Customer Success to learn from and educate customers on new billing models.

Requirements:

• 3+ years of product management experience, with expertise in subscription, billing, or usage-based pricing models.
• Experience with fulfillment/billing/subscription management platforms, ideally at an enterprise/B2B level.
• Strong cross-functional collaboration skills and stakeholder management experience.
• Data-driven decision making with the ability to translate customer needs into actionable product requirements.
• Experience with consumption-based or seat-based pricing models in B2B/enterprise software.
• Excellent communication skills.
• Track record of successfully delivering features that balance customer needs with business objectives.
• Understanding of enterprise customer purchasing patterns and compliance requirements.
• Experience working in a globally distributed team environment.

What this role offers:

• Opportunity to work on critical monetization initiatives at GitLab.
• Chance to collaborate with cross-functional teams.
• Impact on customer satisfaction, retention, and revenue.