Customer Success Engineer

Job Description

GitLab is seeking a Customer Success Engineer to provide technical expertise and guidance to customers. This role involves working alongside Customer Success Managers to assist customers with technical guidance, use case implementation, and demonstrating the value of GitLab's product capabilities.

The Customer Success Engineer will engage with customers through Zoom calls and emails, acting as a technical consultant and advisor during the post-sales process. They will provide technical, architectural, and best practice guidance, driving the achievement of measurable value and leading to product adoption, renewal, and expansion.

GitLab encourages team members to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across the global organization.

Responsibilities:

• Engage with customers in a technical consultancy and advisor role.
• Provide technical, architectural, and best practice guidance.
• Drive the achievement of measurable value, leading to product adoption, renewal, and expansion.
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise.
• Focus on solution-based programs customized to fit individual customer needs.
• Develop and collaborate on customer workshops, demos, and other enablement.
• Maintain specialty competency in technologies related to GitLab’s market focus.
• Continuously improve professional skills through training, reading, and mentorship.
• Contribute to GitLab's documentation, YouTube channel, and other enablement programs.

Requirements:

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning).
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields.
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes.
• Technical experience in development or systems engineering.
• Demonstrated capacity to communicate about complex technical problems and propose solutions.
• Ability to become a trusted technical advisor to customer and business leaders.
• Exceptional verbal, presentation, and written communication skills.
• Excellent time management and ability to work with several different teams.