Solutions Architect

Job Description

GitLab is seeking a Solutions Architect to act as a trusted advisor to prospects and clients. In this role, the Solutions Architect will demonstrate how GitLab solutions address client business requirements, driving the technology evaluation and validation stages of the sales process. They will serve as product advocates for GitLab’s Enterprise Edition, focusing on technical solutions and understanding the business outcomes customers aim to achieve. The Solutions Architect will collaborate with customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

Role Involves:

• Solving technical customer issues of broad scope and high complexity.
• Providing mentorship for Solution Architecture team members.
• Working cross-departmentally to find solutions to complex scenarios and integration issues.
• Proposing improvements and innovation for customer calls and product demonstrations.
• Maintaining in-depth knowledge of the entire GitLab application.
• Representing GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
• Driving Technical Close Plans without guidance.
• Collaborating with the product team while representing customer requirements and feedback.
• Creating Customer Success Plans with customers
• Contribution to Account and Territory Planning Sessions of their region/sub-region
• Regularly enhances GitLab documentation for clarity and accuracy as well as adding new explanations, examples and sections.
• Sharing subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation and other common GitLab collaboration mechanisms.
• Coaching sales team-members on deal qualification when necessary.
• Assists with specific objectives and key result associated tasks
• Leading Value Stream Assessments with your accounts or another team member’s, while the team member shadows

Requirements:

• Experience with technical pre-sales or as a professional in the field of information technology
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Has experience with the additional responsibilities of a Senior Solutions Architect
• Experience in Workshop facilitation

GitLab Offers:

• Benefits to support health, finances, and well-being
• All remote, asynchronous work environment
• Flexible PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support