Senior Staff Backend Engineer, Customer Operations at Monzo

Monzo is seeking a Senior Staff Backend Engineer to join their Customer Operations team. This role is crucial in providing technical leadership and contributing to the development of systems that support over 10 million customers. The position is available in Cardiff, London, or remotely within the UK.

The Senior Staff Engineer will partner with the Engineering Director, provide technical guidance across multiple squads, and collaborate with product, data, and operational leaders to achieve organizational goals. This involves solving complex optimization problems, such as leveraging technologies like LLMs to aid human workers and efficiently managing a large workforce.

Responsibilities include:

• Providing technical leadership across 3+ squads and ~20 engineers.
• Collaborating with product, data, and operational leaders.
• Solving multi-faceted optimization problems at scale.
• Leading architectural discussions for complex systems.
• Mentoring and up-leveling engineers.

The ideal candidate should possess:

• A track record of technical excellence in delivering resilient systems.
• Experience in solving human + tech problems at scale.
• Technical leadership experience across multiple teams.
• A quantitative mindset with data-informed decision-making.
• Comfort working in a cross-functional team with ambiguity.
• Experience with Machine Learning models.
• Demonstrable experience working with stakeholders.

Monzo offers:

• Share options.
• Flexible working hours.
• £1,000 learning budget each year.
• Macbook for work.