Collections Representative - Customer Service

Collections Representative for Hibu, handling delinquent accounts via phone.

Hibu

Job Description

Hibu is seeking a Collections Representative to manage delinquent accounts through direct telephone contact and follow-up collection efforts. This role requires a high level of persuasiveness, assertiveness, sensitivity, and diplomacy to maintain positive customer relationships and minimize bad debt exposure.Responsibilities include:

Maintaining telephone contact with customers to ensure prompt payment.
Managing a collection assignment of customers with past-due balances.
Inputting professional comments in the company database.
Speaking with customers via a dialer in both incoming and outgoing situations.
Establishing mutually acceptable payment plans within specific timeframes.
Developing and maintaining working relationships with the Sales Organization and other internal departments.
Providing monthly comments to management.
Making collection calls, sending collection emails, contacting Sales, and updating daily assignment spreadsheets in Excel.
Handling billing questions, processing credit card payments, analyzing account payment history, and performing account maintenance.
Assisting Customer Service with the negotiation of claim situations involving collection activity.
Communicating effectively with the management team to resolve customer concerns quickly.
Reviewing and replying to incoming department emails professionally.