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Job Description
Auctane is seeking a Customer Success Associate to minimize customer and revenue churn on non-managed accounts. The Customer Success Associate will use data and analytics to identify at-risk customers and engage with them to resolve concerns. They will leverage their platform and industry knowledge to find creative solutions and identify opportunities for efficiency and monetization.
Company: Auctane
Role involves:
- Diagnosing and documenting areas of revenue and retention risk.
- Engaging customers to understand their needs and ensure they recognize value.
- Proactively engaging with clients via phone, email, and Zoom.
- Collaborating with cross-functional teams to drive customer success.
- Acting as a customer advocate within the company.
- Monitoring customer satisfaction and identifying opportunities to enhance the experience.
- Utilizing customer success tools and data analytics.
Requirements:
- High School diploma or G.E.D
- One or more (1+) year’s customer service experience
- Experience in customer de-escalation
- Customer service and product experience
- Customer Satisfaction skills
- Listening skills
- Communication skills
- Adaptability
- Teamwork skills
- Written Communications skills
- Critical Thinking
Role offers:
- Hybrid work model (3 days in office)
- Paid time off
- Paid holidays
- 401k employer matching program
- Annual merit reviews
- Company events
- Attractive office space with free drinks and snacks
- Weekly catered lunches
- Health and Wellness programs
- Fitness center in the office
- Employee Assistance Program
- Gym discounts
- Education reimbursement
- Employee Referral Program
- Inclusive, casual and upbeat work environment
