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Monzo is seeking a Collections Adviser to join their Financial Health team. This role involves identifying and supporting customers who may be struggling with debt, offering them compassionate assistance and various options. The Collections Adviser will utilize their understanding of Monzo's lending products, credit file details, and decision-making processes to provide the best solutions for customers.
- Identifying and supporting customers struggling with debt.
- Communicating with customers via in-app chat, calls, and emails.
- Understanding and adhering to regulatory obligations (FCA).
- Maintaining a keen eye for detail and a high standard of work.
- Prior collections or debt recovery experience.
- Background in customer support, preferably in a contact center.
- Excellent communication skills.
- Ability to start on 9th June 2025 and attend 7 weeks of training.
- Salary of £24,750 to £26,000 (or £27,250 if based in London).
- Stock options and benefits.
- £1,000 annual learning budget.
- Remote working options within the UK.
- Guaranteed time off on your birthday.
Monzo
Monzo is a UK-based online bank committed to making money work for everyone, challenging traditional banking with innovative features and customer-centric services. Known for its distinctive hot coral cards and early salary access, Monzo emphasizes financial education and customer support. The company values solving problems and improving lives through its services, fostering a culture of diversity and inclusion. Monzo operates with flexible working arrangements and promotes a supportive environment for its employees.