Customer Service Agent

Job Description

VGW, an interactive entertainment company, is seeking a Customer Service Agent to join their Operations team in Toronto. The Customer Service Agent will be responsible for ensuring high customer satisfaction by efficiently responding to inquiries, providing accurate information, and resolving complaints. The agent will advocate for customers, troubleshoot issues, and value customer feedback.

Responsibilities:

• Maintain high customer satisfaction.
• Adapt to different types of personalities.
• Respond efficiently to customer inquiries.
• Follow communication guidelines to provide solutions.
• Provide accurate and complete information.
• Ensure Zendesk tickets are updated.

Requirements:

• Excellent communication skills.
• Customer orientation and adaptability.
• Ability to multi-task, prioritize, and manage time.
• Familiarity with CRM systems (desirable).
• Ability to work under pressure.

VGW Offers:

• A diverse and inclusive work environment.
• Flexibility and work-life balance.
• Opportunities for learning and career advancement.
• Competitive compensation, perks, and benefits.