Technical Account Manager, Dedicated

Retool is seeking a Technical Account Manager to ensure the technical success of its strategic accounts. This pivotal role involves working closely with customers to maximize their use of Retool, from onboarding to identifying new use cases. The Technical Account Manager will serve as the primary technical liaison, demonstrating in-depth knowledge of each account and advocating for customer needs within Retool. They will collaborate with account executives, professional services, sales engineers, and support engineers to ensure customer satisfaction and value. Retool offers a hybrid work location.
What the role involves:

• Serving as the primary technical liaison for assigned key accounts.
• Establishing regular touchpoints to review customer usage and expansion opportunities.
• Documenting customer use cases and success stories.
• Advocating for customer needs within Retool.
• Presenting technical content to diverse audiences.
• Organizing hackathons and workshops.
• Addressing technical challenges in Retool.
• Identifying and addressing barriers to adoption.
• Contributing to the growth of the TAM team.

Requirements:

• 5+ years in a technical customer-facing role.
• 2+ years as a software engineer or developer.
• Computer Science degree or experience with SQL, Javascript, and APIs.
• Familiarity with both front-end and back-end development concepts.
• Ability to solve open-ended technical challenges.
• Exceptional communication skills.

Retool offers:

• Hybrid work location