Billing Operations Team Leader

Job Description

OpenTable is seeking a Billing Operations Team Leader to ensure accurate billing processes, support compliance, and drive operational efficiency. The successful candidate will collaborate with internal teams to optimize workflows and improve billing operations. They will need a strong analytical approach, expertise in billing operations, and leadership capabilities.In this role, the Billing Operations Team Leader will:

• Lead the global billing process for commercial contracts.
• Support the month-end close process.
• Ensure adherence to internal controls and risk management protocols.
• Assist in audit processes.
• Provide leadership and support to the Billing team.
• Lead training and development efforts for team members.
• Address and resolve billing discrepancies.
• Serve as the primary point of escalation for billing-related inquiries.
• Prepare and review monthly reports and key performance indicators.
• Find opportunities for continuous improvement within billing processes.
• Collaborate cross-functionally with teams in finance, sales, and billing support.
• Maintain comprehensive documentation of billing processes.

The ideal candidate should have:

• 5+ years of experience in accounts receivable (billing), with 2+ years in a leadership role.
• Experience leading globally dispersed teams.
• Strong problem-solving and analytical skills.
• In-depth knowledge of billing systems and SOX compliance.
• A continuous improvement attitude.
• Expertise in managing month-end tasks.
• Outstanding communication and collaboration skills.
• Meticulous with strong organizational abilities.
• Familiarity with NetSuite and Salesforce (preferred).
• Ability to thrive in a fast-paced environment.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

OpenTable offers:

• Ability to work remotely for up to 20 days per year
• Focus on mental health and well-being
• Paid parental leave
• Generous paid vacation
• Paid volunteer time
• Focus on your career growth
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance