Manager, Client Strategy

Job Description

ShopMy is seeking a Client Strategy Manager to support day-to-day management and overall client satisfaction. The company is revolutionizing digital marketing by connecting brands with top talent. The Client Strategy Manager will play a crucial role in the company's growth, scale, and success by focusing on brand retention and elevating the brand's experience on the platform.Role involves:

• Creating relationships with brand executives.
• Partnering with the sales team to understand business goals.
• Maintaining high retention rates.
• Navigating key brand partner stakeholders.
• Creating solutions for day-to-day issues.
• Delivering timely and accurate support.
• Escalating product feedback.

Requirements:

• 5+ years’ experience in client-facing roles.
• Bachelor’s Degree.
• Experience exceeding customer expectations.
• Ability to upsell and retain clients.
• Track record of providing elevated client experiences.
• Ability to connect the dots to offer service, strategies and solutions proactively.

ShopMy offers:

• Medical & Dental Coverage at 70%.
• Equity in ShopMy.
• Flexible PTO.
• 14 weeks of parental leave.
• Reimbursements up to $200/month for teammate outings.
• 401k program (3% automated contribution from ShopMy!).
• ClassPass Membership.
• Company retreats.
• Opportunity to monetize your influence.
• Birthday PTO.