Clash
of Jobs
Browse All Jobs
Job Description
Vercel is seeking a Senior Customer Success Manager to join their Customer Success team. This role is pivotal in managing the post-sales customer lifecycle for Enterprise clients, focusing on driving business value and ensuring customer satisfaction. The Customer Success Manager will be responsible for managing a portfolio of customer accounts, providing product guidance, and driving adoption of Vercel's solutions. They will also facilitate executive business reviews, build account plans, and act as the voice of the customer within Vercel. This role requires fluency in German and a strong understanding of frontend development, cloud infrastructure, and modern application deployment methods.
Role Involves:
- Managing a portfolio of Enterprise customers.
- Aligning Vercel solutions with customer business strategies.
- Driving value through training and adoption of best practices.
- Guiding customers through their journey and driving adoption.
- Enabling customers to use Vercel's solutions effectively.
- Prioritizing accounts and ensuring retention and growth.
- Maintaining high levels of customer engagement and satisfaction.
- Facilitating Executive Business Reviews.
- Building and maintaining account plans.
- Acting as the Voice of the Customer.
- Partnering with the Sales team to identify expansion opportunities.
Requirements:
- 5+ years of experience in B2B / SaaS.
- Experience in post-sales success for Developer Tools, Infrastructure, or Open Source products.
- Experience managing Enterprise accounts and relationships with developers to C-suite level.
- Strong collaboration skills and comfortable with remote work.
- Knowledge of CI/CD, deployment pipelines, and the SDLC process.
- Comfortable managing accounts with varying requirements.
- Self-starter with a positive attitude and willingness to learn technical concepts.
- Fluency in German.
Vercel offers:
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Mentorship and opportunities for professional development.
- Flexible Time Off.
- Gear and a WFH budget.
