Browse All Jobs

Content Support Analyst

Content Support Analyst at AlphaSense, Delhi, resolving content issues.
AlphaSense India
On-Site
India
Undisclosed salary
Job Description
AlphaSense is seeking a Content Support Analyst to join their team in Delhi. AlphaSense is a market intelligence and search platform that helps companies make informed decisions. The company values innovation, collaboration, and a commitment to equal opportunity.

The role involves:
  • Being the first point of contact for content-related issues and inquiries.
  • Identifying, ticketing, distributing, and ensuring timely resolution for all inbound issues.
  • Communicating with requestors regarding resolution timelines.
  • Contributing to the continuous improvement of content quality and user experience.
  • Gaining an in-depth understanding of content issues, workflows, and resolution tools.
  • Efficiently ticketing all inbound requests, ensuring accurate categorization and prioritization.
  • Distributing tickets to appropriate teams or individuals for resolution, monitoring progress to ensure timely action.
  • Directly addressing and resolving issues related to 3rd Party Vendor Data and inbound General Inquiries.
  • Actively engaging with the Manager/Team Lead to monitor issue trends, contributing to reports for Issue Trend Reports for Product Managers (PMs).
  • Participating in training and development opportunities to enhance problem-solving skills and content knowledge.
  • Contributing to team meetings and activities, sharing insights and suggestions for process enhancements.

Requirements:
  • Prior working experience of working with Client Facing Team (Good to have).
  • Intermediate knowledge of Broker Research and entitlements workflow (Good to have).
  • Experience working with ITSM (Jira Tool) (Good to have).

AlphaSense offers:
  • A work environment that supports, inspires, and respects all individuals.
  • Equal employment opportunities.
  • Reasonable accommodation to qualified employees who have protected disabilities.
Apply Manually

AlphaSense India

AlphaSense India is a part of a global market intelligence and search platform provider, empowering professionals to make informed decisions. Leveraging AI technology, AlphaSense delivers insights from a wide range of public and private content. AlphaSense serves over 4,000 enterprise customers, including a majority of the S&P 500. With over 2,000 employees worldwide, AlphaSense maintains offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. It focuses on developing next-generation Generative AI features for financial analysis.

All Jobs at AlphaSense India (46)