Product Operations Manager - Company-Wide

Job Description

Goodnotes is seeking a Product Operations Manager to support its product teams in their daily operations. This role is crucial in aligning processes across teams, facilitating collaboration, and ensuring that Goodnotes' products continue to meet the evolving needs of its users. The Product Operations Manager will report to the CEO and founder, and will be a key member of the wider product org, collaborating closely with product managers and team leads across the company. He will be instrumental in driving decision-making, defining metrics, and optimizing team performance.

• Develop and implement standardized processes across product teams to enhance efficiency and consistency.
• Conduct regular product group meetings to ensure alignment and facilitate open communication among teams.
• Collaborate closely with individual teams to assist in planning, prioritization, and decision-making processes.
• Help define and track key performance metrics to measure team success and inform strategic decisions.
• Manage day-to-day operations, ensuring seamless execution and timely resolution of issues.
• Rapidly respond to a high volume of messages and handle complex information flows effectively.

• Minimum 3-5 years of hands-on B2C product management experience, with a proven track record in fast-paced environments.
• Ability to make informed decisions quickly and guide teams in their decision-making processes.
• Strong interpersonal skills to work effectively with cross-functional teams.
• Enough product development experience to critically evaluate estimations and prioritizations, ensuring that decisions are well-informed.
• Familiarity with AI technologies and their applications in the product development lifecycle, with the ability to integrate AI-driven solutions into product strategies.
• Experience working in a highly cross-functional environment with technical stakeholders.
• Expert in tools like Jira and Notion
• Ability to thrive in a dynamic environment without being constrained by traditional methods.

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents