Customer Success Manager

Job Description

Workato is seeking a Customer Success Manager to join their Japan team. The Customer Success Manager will help the Japan team implement integration and automation solutions for end customers. They will provide guidance on market strategies, product adoption, and planning. The ideal candidate will maintain strong business relationships with customers in Japan and act as a trusted advisor on pricing, marketing, and sales.

• Help our Japan team implement integration and automation solutions.
• Offer advice on market strategies, product adoption, and planning.
• Guide customers to maximize their investment in Workato during onboarding, implementation, and expansion phases.
• Maintain strong business relationships with customers in Japan.
• Act as a trusted advisor on pricing, marketing, and sales.
• Work with executives to meet key objectives and measure success.
• Achieve revenue retention goals.
• Assess and prevent renewal risks.
• Conduct regular business reviews to align with customer goals and promote product growth.
• Handle any customer issues quickly and effectively.
• Provide insights to improve the Workato product.
• Serve as the customer's advocate within Workato.

• Bachelor’s degree or equivalent.
• At least 5 years of experience in consulting, product management, or sales operations.
• Experience working directly with customers and retaining them.
• Knowledge of integration technology.
• Fluent in Japanese and English.
• Strong customer empathy and communication skills.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in a fast-changing environment.
• Passion for automation and its business value.
• Excellent interpersonal, communication, and persuasion skills.
• Strong problem-solving and analytical thinking.
• Ability to create materials for customers and colleagues.
• Entrepreneurial drive and resilience in a dynamic environment.