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Product Support Analyst

Product Support Analyst at Workato, Alabang, Philippines, 24x7 support.
Workato
On-Site
Philippines
Undisclosed salary
Job Description
Workato is seeking a Product Support Analyst to join their 24x7 team in the Philippines. Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. This role is crucial in ensuring customers receive the best support experience. The ideal candidate will be adept at understanding customer issues, identifying problems, and providing timely solutions.

Responsibilities include:
  • Providing 24x7x365 product support, including morning, mid, and overnight shifts.
  • Supporting customers in North America, EMEA, and Asia Pacific.
  • Debugging and resolving complex product issues.
  • Coordinating with various teams to manage product issues and engineering requests.
  • Responding to user requests and incidents via live chat, email, and ticketing system.
  • Ensuring timely reporting, tracking, and escalation of issues.
  • Documenting solutions and contributing to the knowledge base.

Requirements include:
  • A degree in Computer Engineering, Computer Science, or Information Technology.
  • General knowledge of integration/automation technology.
  • Effective technical troubleshooting and debugging skills.
  • Knowledge of business applications such as Salesforce, Google Suites, and NetSuite.
  • Excellent English communication, analytical, and interpersonal skills.
  • Strong organization and time management skills.
  • Ability to work independently and escalate issues appropriately.
  • Willingness to work on shifting schedules.

Workato offers:
  • A flexible, trust-oriented culture.
  • A vibrant and dynamic work environment.
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Workato

Workato is a leader in enterprise orchestration, transforming technological complexities into business opportunities for a global customer base. Its AI-powered platform connects data, processes, applications, and experiences, streamlining operations and enabling real-time management of complex workflows. Serving over 400,000 customers, Workato empowers businesses of all sizes to navigate complex workflows, foster innovation, and drive efficiency. The company offers solutions that promote business agility in a rapidly evolving landscape.

All Jobs at Workato (152)