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Job Description
Cabify is seeking a Global Customer Operations Specialist to contribute to their mission of creating a more sustainable and efficient urban mobility ecosystem. This role involves working in multicultural environments, building trust to represent Customer Operations, and using data analysis to identify best practices and areas for improvement in customer experience projects. The specialist will coordinate global projects, implement improvements, and communicate analyses effectively to decision-makers.
Company: Cabify
Role involves:
- Working in multicultural environments
- Cultivating relationships to represent Customer Operations
- Generating flexible dynamics and processes for evaluating progress
- Using data analysis to identify best practices and areas for improvement
- Coordinating global projects and leading improvement efforts
- Sharing analyses and data in a comprehensible manner
- Developing and consolidating trust through exceptional communication
Requirements:
- Alignment with Cabify's principles
- Degree in engineering, sciences, business administration, or a related field
- 3+ years of experience in consulting or similar roles
- Proven experience in customer-oriented project management
- Strong analytical skills and data-driven mindset
- Excellent communication and argumentation skills
- Advanced knowledge of Tableau
- Good command of English, both spoken and written
What role offers:
- Indefinite contract with competitive salary
- Recharge Day during 2024
- Flexible schedule and hybrid/full remote work model
- Monthly credit to use in the Cabify App
- Flexible compensation plans adapted to your needs
- Discounts in restaurants, shops, and gyms
- Pet room to bring your furry friend to the office
- Work equipment to develop all your talent
Cabify
Cabify is a company committed to transforming urban mobility. It envisions a future with fewer private cars, more sustainable vehicles, and efficient routes, creating people-centric cities. Cabify delivers sustainable and efficient mobility alternatives that generate economic, social, and environmental value. The company offers a range of products and services aimed at providing sustainable and efficient mobility, fostering a positive impact on both society and the environment.
All Jobs at Cabify (76)