Global Operational Excellence Senior Specialist

Job Description

Cabify is seeking a Global Operational Excellence Senior Specialist to transform and optimize internal processes. The successful candidate will contribute to building a more agile and efficient operation aligned with Cabify's strategic objectives. This role involves being a point of reference in continuous improvement, operational quality, and process automation, leading high-impact initiatives that reduce friction, errors, and manual tasks.

The candidate will be part of the Customer Experience & Operations team, collaborating daily with all departments, providing learning opportunities and constant challenges.

Role Involves:

• Transforming and optimizing internal processes.
• Leading initiatives for continuous improvement.
• Reducing frictions, errors, and manual tasks.
• Managing support channels.
• Ensuring compliance with data protection laws.

Requirements:

• Degree in Engineering, Administration, Economics, or related fields.
• 3-5 years of experience in continuous improvement, process management, or operational efficiency consulting.
• Experience applying methodologies like Lean Six Sigma, ISO 9001, or BPMN.
• Ability to lead cross-functional projects.
• Analytical mindset and results-oriented approach.
• Excellent communication and collaboration skills.
• Intermediate-advanced English level (B2+).
• Proficiency in tools like Excel/Google Sheets, Tableau, or Power BI.

Cabify offers:

• Permanent contract with competitive salary.
• Flexible schedule and hybrid/full remote work model.
• Monthly credit to use in the Cabify App.
• Flexible compensation plans adapted to your needs.
• Discounts in restaurants, stores, and gyms.