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Operational Excellence Specialist

Operational Excellence Specialist role in Argentina and Uruguay markets.
Cabify
Remote
Hybrid
On-Site
Argentina
Undisclosed salary
Job Description
Cabify is seeking an Operational Excellence Specialist to enhance the urban mobility ecosystem in Argentina and Uruguay. This role, within the Customer Operations team, focuses on ensuring top-tier service and customer loyalty. The Operational Excellence Specialist will collaborate with various departments to improve customer experience and service standards.

Role involves:
  • Detecting improvement opportunities in customer journey stages.
  • Understanding friction points and proposing improvements based on value analysis.
  • Leading improvement projects for effective, scalable, and efficient solutions.
  • Working with support teams to ensure service quality.
  • Optimizing critical processes and analyzing with local and global teams.
  • Aligning global team proposals for efficient local implementation.

Requirements:
  • Professional in Engineering or related field with 3+ years in process optimization.
  • Proactive and autonomous with a drive for change.
  • Advanced Excel/Google Sheets skills.
  • Knowledge of BI tools (Tableau, Power BI) is a plus.
  • Ability to manage multiple tasks and communicate with various stakeholders.

Cabify offers:
  • OSDE prepaid medical plan.
  • Flexible hours, remote work options, and full remote weeks.
  • Discounts with Club LA NACIÓN.
  • Discounts for Cabify app usage.
  • Recharge Day.
  • Cabify days.
  • Fun team events.
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Cabify

Cabify is a company committed to transforming urban mobility. It envisions a future with fewer private cars, more sustainable vehicles, and efficient routes, creating people-centric cities. Cabify delivers sustainable and efficient mobility alternatives that generate economic, social, and environmental value. The company offers a range of products and services aimed at providing sustainable and efficient mobility, fostering a positive impact on both society and the environment.

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