Senior IT Specialist

Job Description

Dialogue is seeking a Senior IT Specialist to ensure operational excellence across IT services, technical support, and security. The Senior IT Specialist will report to the Manager of IT Operations & Security and will play a crucial role in maintaining the reliability, efficiency, and security of the IT infrastructure. The role involves:

• Providing Level 2 and Level 3 support for applications, IT systems, and security-related requests and incidents.
• Managing and refining operational processes for IT services and cloud-based SaaS solutions.
• Monitoring and ensuring adherence to service level agreements (SLAs).
• Leading and executing IT projects, including mergers and acquisitions and system integrations.
• Mentoring and guiding team members.

The ideal candidate should have:

• 5+ years of experience in IT with a strong background in security and application support.
• Technical skills in Google Workspace, endpoint security systems, MDM solutions, cloud infrastructure, and more.
• Scripting experience and familiarity with programming languages such as SQL.
• Expertise in incident management and troubleshooting complex distributed systems.
• Bilingualism in French and English.

Dialogue offers:

• A fully funded benefits plan, including a wellness reimbursement program.
• Unlimited access to Dialogue’s programs for the employee and their immediate family.
• 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day.
• A hybrid work approach (3 days per week in the Montreal office).
• Access to a custom learning program with an allocated budget for external training.
• Short and long-term incentive plans.
• An optional parental benefits program.
• A Group Retirement Savings Program (GRSP) with employer contribution.