Manager, Professional Services

Job Description

GovOS is seeking a Manager of Professional Services to join their team. This role is a frontline management position with responsibilities in services delivery, personnel management, and sales support. The Professional Services Manager will manage a team of configuration consultants, coordinate pre-sales planning, and optimize existing processes. They will also serve as a trusted advisor to customers and embody project management discipline.

Responsibilities include:

• Managing a multi-functional team of configuration consultants.
• Coordinating pre-sales planning and strategic solutions consulting.
• Reviewing and optimizing existing processes.
• Managing and triaging problem incidents.
• Establishing oneself as a trusted adviser to customers.
• Embodying project management discipline.
• Bridging product strategy and implementation.

Requirements include:

• Bachelor's degree or equivalent experience.
• 5+ years of experience within Professional Services in a SaaS environment.
• 3+ years of experience managing direct reports.
• Demonstrated ability to develop strong customer relationships.
• Experience in technical writing and proposal preparation.
• Strong communication and presentation skills.
• Ability to manage expenses and time sheets.
• Familiarity with industry regulatory requirements.
• Ability to travel up to 25%.

GovOS offers:

• Remote opportunities.
• Leadership and career development opportunities.
• Competitive insurance (medical, dental, vision, and voluntary life & disability).
• Mental health benefits.
• 401(k) plan with company match.
• Paid holidays.
• Flexible PTO.
• Generous paid parental leave.
• Monthly work from home stipend.