Customer Success Manager- Agencies (m/f/d)

Job Description

Kayzen is seeking a Customer Success Manager to join their team. The Customer Success Manager will play a vital role in driving customer satisfaction, fostering long-term relationships, and contributing to the overall growth and success of the company. Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. The CSM team serves as a crucial link between customers and product & service offerings.

The Customer Success Manager will be responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.

Role Involves:

• Forming a deep understanding of the client’s business & goals
• Providing DSP advisory and strategic consultation from the onboarding phase
• Maintaining detailed internal documentation of client information
• Conducting engaging and informative Quarterly Business Reviews
• Co-managing and optimizing campaigns with the Client or Trading team
• Reporting on account progress weekly / bi-weekly to internal and external stakeholders
• Setting and achieving monthly and quarterly growth and milestone targets
• Proactively identifying and addressing emerging client needs
• Working closely with the product team on enhancements based on client feedback
• Efficiently troubleshooting issues and communicate them to the product and technical teams
• Providing regular feedback to management about client needs, market & competitor intelligence

Requirements:

• 3+ years in a similar role in ad tech
• Proven strengths in structured thinking, planning, and coordination
• Proven portfolio growth
• Understanding of the mobile programmatic ecosystem
• Strong interest in online and performance marketing
• Capable of working independently and collaboratively
• Analytical and data-driven mindset
• Innovative and problem-solving approach
• Attention to detail

What Kayzen Offers:

• Exceptional career growth and learning opportunity
• A unique opportunity to be part of an experienced team of industry experts and entrepreneurs
• Direct, day-to-day work experience with the management
• A fun, driven, and multinational team
• A flexible work-from-home arrangement
• A 500-dollar home-office setup budget
• A 1000-dollar annual learning and development budget